Vacancy Account Coordinator – Dutch speaking market (40 hours)

For the Customer Service Centre (CSC) in Hoofddorp we are looking for an:

Account Coordinator – Dutch speaking market (40 hours)

As an Account Coordinator you are primarily responsible for all customer contact in our Dutch and Belgium (Dutch speaking) region. You may also act as a backup for other regions when necessary.

Vergaderruimte Neptunus

Your main tasks

  • Manage the general sales process by
    • Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
    • Administer CC service enquiries and follow up related tasks
    • Contract changes (reduction, termination, transfers)
    • Credit notes
    • Handling/registration of broken stock/broken padlocks
  • Debtor management (disputes, unallocated payment, direct debit)
  • Monitor and control customer balances
  • Manage and maintain customer master data in CC administrative systems
  • Provide support and give feedback about market and customer background to respective Key Account Managers as well as relevant colleagues (e.g. Pool Management)
  • Handling general enquiries of customers and CC partners (CC prices and products, general CC information, complaints, CC administrative system)

Sub tasks

  • Maintain and create a high level of customer satisfaction
  • Identify improvements and potential for market activities and report pro-actively
  • Participate in CC work groups when required

Competences and Skills

Above all you have a strong and enthusiastic personality, you’re customer-oriented and (commercial-) result driven.

Needed skills:

Bachelor / higher educational level or proven ability to act on higher educational level in previous jobs

  • Languages:
      • Dutch (native)
      • English – the company language (good)
      • German (is an advantage)
  • Experience in Logistics / Supply Chain is a plus
  • Commercial background


  • Self-ensured person
  • Result-driven and client-focused
  • Able to work under time pressure
  • Well-developed communication and interpersonal skills
  • Hands on and full of initiatives

Apply for the role
If you have a question about the job opening please contact Nicole Wever, HR Advisor 023-5544845 or send an email (motivation and cv) to

Vacancy Account Coordinator Netherlands [PDF]