Meet Katrien Haenebalcke
What is your job within Container Centralen?
Since March 2019 I work at CC as Key Account Manager for Belgium. As the commercial contact person for customers and partners I listen to their needs, requests and I do have an important responsibility facilitating the communication with our company, I feel myself a kind of bridge from one to another. The interaction with customers and the market, is what counts for me. By creating a strong and sustainable relationship, companies become rather partners than customers or suppliers of each other. Partnerships are the building stones for a successful business and a greener world.
What do you like about your job?
I like the market of horticulture, I like the contact with our customers, I like it that I learn, develop and grow, as an individual person and also as a company. I like moving forward, fully engaged. Our company has a strong focus towards sustainability. That’s what I believe in! Embracing change, being critical and make things happen so that we as a company could help this planet towards a greener and cleaner situation. With millions of plant carriers in Europe I really believe we can have an important impact on CO2 emission and a more sustainable supply chain. But to be able to get there, we need to collaborate, we need our market, our stakeholders, the government and our partners. Together we are so strong!
A characteristic you like of working in CC
Working at CC is like being “one of the family”.
Can you tell something about a recent project?
One of the projects I am involved in is “Customer Centricity”. With a few sales colleagues and with the support of the management and the Change team, we focus on Customer communication, Customer satisfaction, service level. We embrace change, we try to find out what our market, our customers need and how we could answer on their needs, expectations. In theory it should be simple: thread your customer in the way we as consumers, customers would like to be thread. In practice, it is less simple but what a beautiful challenge to go for!
What are your hobby’s outside work?
As I am a creative person, I love poetry, photography, pottery, music and decorating my home.
I enjoy long walks in nature, swimming, running and gardening. I am a real “outside”(the box)-woman! 😊 And last but not least… what most counts in my life is my family! I feel great them around.
What can we wake you up for at night?
For a good talk, at the campfire, candles, laughs and a good glass of red wine with my nearest dearest…oh yes, on a warm summer night in the middle of nowhere.
What are you proud of?
I am proud of my smile and positive mindset!
What makes you happy (at work)?
How do you drink your coffee?
Strong and with a little milk.
And damn what do I look forward to have this coffee at the coffeemachine in Hoofddorp with my colleagues or in real life with our customers.😊
What are you thought on working at home during the pandemic?
Working from home is a good alternative during this tough period and I make the best of it. Of course I have to admit that I sometimes feel badly lonesome without my colleagues. Losing connection, fading faces, lonely coffee cups, virtual meetings instead of goodmorning- smiles and a pat on the back? Yes, sometimes I feel a bit frustrated! 😊
What makes it all easier is the creativity, positive mindset and flexibility from you all. Colleagues, partners and customers: together we do great!